Privacy Policy

By using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name

  • Address

  • Phone number

  • Email address

b. Service-Related Information

  • Details about the washing machine (brand, model, issue)

  • Service history

  • Appointment schedule

c. Payment Information

  • Billing details (e.g., UPI/credit/debit card) — processed securely through third-party payment providers; we do not store full card data.

d. Automatically Collected Data

If you visit our website, we may collect:

  • IP address

  • Device information

  • Browser type

  • Cookies and usage data

2. How We Use Your Information

We use your information to:

  • Provide washing machine repair services

  • Schedule appointments and communicate with you

  • Send service updates, confirmations, and reminders

  • Improve our service quality

  • Process payments

  • Maintain customer records

  • Comply with legal obligations

3. Sharing of Information

We do not sell or rent your personal information.

We may share your information only with:

  • Technicians and service staff to complete your service

  • Payment processors for secure payment handling

  • Third-party service providers (e.g., SMS/email service providers)

  • Authorities if required by law

All third parties are obligated to protect your data and use it only for permitted purposes.

4. Cookies & Tracking Technologies

Our website may use cookies to:

  • Improve user experience

  • Analyze website traffic

  • Remember your preferences

You can disable cookies in your browser settings, but some features may not work properly.

5. Data Security

We take reasonable measures to protect your information from:

  • Unauthorized access

  • Data breaches

  • Misuse or alteration

However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Provide services

  • Comply with legal and tax obligations

  • Resolve disputes

After this period, information is securely deleted or anonymized.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold

  • Request correction or deletion

  • Withdraw consent

  • Object to data processing

  • Request a copy of your data

To exercise your rights, contact us at [email/phone].

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.

9. Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect their data.

10. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted with a revised “Last Updated” date.

11. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, contact us:

Odisha Tech Services
Address: Address: Plot No :16, Lane-2, Bapuji Nagar, Bhbaneswar, 751009
Phone: 93481 11679
Email:servicetechodisha@gmail.com